Indian Railways has made special arrangements on the helpline number 139 for the convenience of the stranded passengers and the families of the deceased in the tragic accident in Odisha.

Indian Railways has made special arrangements on helpline number 139 for the convenience of passengers and family/friends/relatives of the deceased who were stranded in the tragic train accident in Odisha. A team of senior officials is manning the helpline 24X7 and relevant information will be provided to all callers through this helpline in coordination with Zonal Railways and State Government. This service will continue uninterrupted and will ensure prompt disbursement of the enhanced ex-gratia amount announced by the Railway Minister: Rs.10 lakh in case of death, Rs.2 lakh for seriously injured and Rs.50,000 for minor injuries .

The objective of Railway Helpline 139 is to provide accurate and satisfactory information while providing assistance to the aggrieved passengers and their families in these difficult times.

So far, Railways has paid Rs 3.22 crore as ex-gratia in 285 cases. Indian Railways is paying ex-gratia amount at 7 stations Soro, Kharagpur, Balasore, Khantapara, Bhadrak, Cuttack, Bhubaneswar.